Three new pages have been added to our Intranet under IPRS > Reference Services. “Answering Referred Email Questions” provides procedures for answering email questions referred to our small and medium sized branches from our QuestionPoint email management service. “Chat & Qwidget Best Practices” gives guidelines and sample language for librarians doing chat reference. “Referring QuestionPoint Email Questions” is a document for librarians serving as QuestionPoint Administrators with instruction for how to refer local questions to our small and medium sized libraries.
We hope this documentation is the beginning of a new standard of reference service for our online patrons. Any questions, comments, or edits? Please contact the Electronic Services Coordinator at x7160.