Reference Survey Week October 18-24, 2009
Yes, it’s that time of the year again. We’re hoping to use some of this data for the Strategic Long Range Plan Action Teams, so here’s what you’ll do.
- At the beginning of each day—place a survey form at each service desk, make hash marks for the type of question and whether it was in-person or by phone/email. Since we’re studying time with this survey, it’s important to keep the marks in the correct box.
- At the end of each day, total the number of questions in each box. The person who’s responsible for reporting the statistics will take a blank form and fill it in with the branch totals for each type of question and time of day. There is a sample attached. If you’re more comfortable with Excel, that’s fine. If you use Excel, feel free to submit the spreadsheet via email. Make sure that you identify your branch on this form—the three letter branch code is fine.
- At the end of the week, send the 7 forms (one for each day) with the branch totals to Terry Beck @ SRV. Please hang on to your pile of filled in forms until she notifies you that we’re ok with the report.
The form is found on the intranet