At the request of the Technology Action Team, we assigned metadata tags to all of the email and chat sessions that we recevied in January. The top five categories were:
Reference & Research 54%
Catalog help 28%
Electronic Resources 22%
We’re lucky to have an I-School student volunteer who will continue this metadata assignment for six additional months. The data will be analyzed and used to guide design of our website and Ask a Librarian services.