In order to maintain our answering ratio to the statewide virtual reference cooperative, we need to either increase our staffing of the service or decrease the number of requests from our customers. Hesitant to change our staffing of the service until we can be fully in line with our Strategic Planning Service Models, we will remove the Qwidget from our site (pages 1246, 1174 and 2782 & all its sub-pages).
We expect to add the Qwidget back to our site in early 2011.
In the meantime, 24/7 Chat is still available to all of our patrons via the form on our site:
Please let Christa Werle (x7160) know what questions you have!