RINC tips–Complete, not delete

RINCs for reference materials usually go to interlibrary loan since they’re most often genealogy related and a subject that is either family or location specific.  Occasionally we do purchase reference books when the request is made, but these books usually are purchased for one of the four reference centers.  When this happens, the request is returned to the branch with a note that explains this and tells the branch to contact the other branch to arrange in-library use for their customer.  There’s a final step that needs to happen in RINC–the branch must complete the request. 

Remember:  COMPLETE not DELETE!

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