Do you want to track reference questions without keeping a print log? want to put your customers directly in touch with the Sno-Isle Librarian that can best answer their question? want to simplify the process to refer customer questions?
Join our smaller Island County libraries in a pilot project to use our online email question form instead of the Information Request Form!
When questions are submitted using this form they can easily be assigned to the appropriate library or contact for answering. There is no follow up required by the local library and a history of the question and the answer can be kept in a searchable database. Most importantly, this is one tool we can use to communicate efficiently and effectively with our local customers while tapping into the wealth of skills and knowledge within Sno-Isle Libraries staff.
Is your library interested in joining the pilot? Please contact Terry Beck (x7016) or your Reference Services Committee Representative.