Information Services @ Sno-Isle

The spot where information about information lives

Archive for the month “March, 2012”

Participant Evaluation Forms End 3/31/12

Almost every Information Services Measurement Participant Evaluation Form reports the highest level of learning and satisfaction by our customers.  We do not need to continue this method of measurement beyond March 31, 2012.  You no longer need to complete the Participant Evaluation Form after Saturday, March 31, 2012.

Thank you all for continuing to complete the Information Services Measurement Form ( to count Book-A-Librarian and proctoring services.  Please continue to complete this form ongoing.

Please share this update with your Information Services staff and direct any questions to Christa Werle, x7160 or Terry Beck, x7016.


Thank you!


New Travel Books in GVRL!

Planning a trip?  New York City, Las Vegas, Scotland, South America, Romania?

You can download chapters from 229 new titles in our Travel! eBookShelf subcollection from Gale Virtual Reference Library.  Rough Guides and  DK Eyewitness Travel Top Ten guides are available for just about anywhere you could imagine.  You can browse them online and now download them to an eReader or eReader app!

Any questions? Christa Werle, x7160.

Databases & Research – How to Improve?

With our new site in preview and ready to launch soon, we have been given the opportunity to also make adjustments to our Databases & Research pages for the better.  A first round of user studies has been completed and their participation gave us great insight into what our customers cannot (& sometimes can!) find there.

Please use this post to add your comments about what you would like to see considered or changed in Databases & Research.  Here are some ideas to get you started:

  1. On subject pages, sort resources by type, putting our subscription resources at the top and public websites at the bottom
  2. Add a customized informational introductory subject-specific header created by a subject specialist librarian to each subject page.
  3. Consolidate “Books & Literature” subject with other pages about “Books”.
  4. Use topic ads with action words like, “Power of Attorney Form Here”, “Fix Your Car”, “Study for the SAT Now”,  & “Do Your Family History Research Here”.
  5. Simplify any text to 15 words or less.
  6. Highlight the Top Ten Databases (usage).
  7. Add some subjects like, “House & Garden”, “Business & Economics”, “Grants & Fundraising”.
  8. Add video tutorials, webinar links, and vendor user guides to resources.

Don’t hesitate to make a suggestion!  The more ideas for our Reference Services Committee to review and make suggestions to IPRS for final decision-making.

We need you to participate – thank you!  Any Questions?  Christa Werle, x7160.

Online Training Materials for ABI/INFORM & ProQuest Research Library

ProQuest now has LibGuides available on these products for staff and to share with the public!


ProQuest Research Library:

Enjoy this valuable support & training information.  Any Questions?  Christa Werle, x7160.

Upcoming Free Webinars from ProQuest

Upcoming events and past event recordings can be found here:;jsessionid=vyTvPz7FP05LM40v7QxyGwhTxph1Qfvn61Jy1gZBmr76rrhtQ9cN!-2089789692?nomenu=true&siteurl=proquestmeetings&service=6&rnd=0.3386082928227455&

My upcoming favorites:

  • ProQuest Research library – With So Many Publications, How Do You Find the Right One to Search?, April 10th, 11:00 am
  • How Sweet It Is?  What You Need to Know to Start a Cupcake Business!, April 16th, 8:30am.

Registration is open does not require a CE Application, please confirm your building’s preference with your supervisor.  Any questions?  Christa Werle, x7160.

Free April Gale Webinars

Biography in Context

Learn to navigate this engaging new resource for historical and current biographical research through extensive search results from a variety of print outlets. Comprehensive, current, and easy to use, Gale Biography contains more than 657,000 biographies on more than 385,000 people from around the world and throughout history.

April 30, 11:00 a.m. – 12:00 p.m.

Gale Virtual Reference Library

Discover how the Gale Virtual Reference Library can help drive eBook usage by enabling your library to create its own eBook collection — provide access to reference materials previously available only in the library. Learn how to conduct basic and advanced searches, how to use the document toolbox and how this easy-to-use tool can help users get the most out of eBooks.

April 2, 11:30 a.m. – 12:30 p.m.

April 19, 7:00 a.m. – 8:00 a.m.

May 4, 7:00 a.m. – 8:00 a.m.

Opposing Viewpoints in Context

Learn to navigate this engaging resource that provides the facts on current event topics, as well as proponents’ and detractors’ arguments. Discover how you can easily integrate 21st-Century skills into your instruction with this proven approach to learning through position papers, reference, and general periodical content on a variety of controversial issues, downloads, quizzes for use in the classroom, and more.

May 2, 11:30 a.m. – 12:30 p.m.

Chat Connects SIL Librarians to SIL Customers

Starting March 19th, the librarians at the Edmonds, Mukilteo, and Snohomish libraries started monitoring our chat queue in addition to helping walk-up customers, answering the phone, and answering email questions.  In the past SIL customers would only find a SIL librarian online 2-4pm, Mon-Fri.  Our pilot crew  (EDM, MUK, SNO) is focused on being online to greet our customers when they are most likely to ask questions via chat, 11am-7pm.  This expanded coverage has already produced results – right out of the gate!

“This service proves the worth of talented, trained, and enthusiastic librarians. I recommend advertising their services in advance of any funding drives. They do things few other humans and no software can provide, and their skills are too easily overlooked or taken for granted. They are also a proof of celebration of person over machine. Google may be fast, but it is never this good.”

“The librarian had lots of patience and addressed all my requests in a way that i could understand…cool…i’ve been a patron 1977 and never knew this service was available…when was it added?”

“[The librarian] was Very helpful. Thanks.”

After our pilot period, we will gather information about what works best for adding chat monitoring to the Information Services in our buildings, share and learn,  and add more librarians to meet the growing demand for our services online.  Any questions?  Please contact Christa Werle, x7160!

Consumer Health Complete Content is Unavailable

After doing a search and clicking on a result link, the user is taken back to the original search page with  “No results found.” error message.    Most recent communication with EBSCO is:  “I apologize for the delay in this being handled, and I completely understand your frustrations with this issue.  Our engineering team is working to isolate the issue, and is working on this as a critical, top-of-the-line priority.  As soon as any new information is provided to me, I will immediately pass it along to you as well.”

To avoid confusion and user frustration, I have removed Consumer Health Complete from our Research Databases until the issue is resolved.  Please contact me with any questions, x7160.

2012 Alzheimer’s Disease Facts and Figures Report

News release: “Facts and Figures, an annual report released by the Alzheimer’s Association, reveals the burden of Alzheimer’s and dementia on individuals, caregivers, government and the nation’s healthcare system.”

    • 2012 Alzheimer’s Disease Facts and Figures report
    • 5.4 million Americans are living with Alzheimer’s disease.
    • One in eight older Americans has Alzheimer’s disease.
    • Alzheimer’s disease is the sixth-leading cause of death in the United States and the only cause of death among the top 10 in the United States that cannot be prevented, cured or even slowed.
    • More than 15 million Americans provide unpaid care valued at $210 billion for persons with Alzheimer’s and other dementias.
    • Payments for care are estimated to be $200 billion in the United States in 2012.”

Free Webinar from Job & Career Accelerator – 3/28, 11:00 am

“Networking: Build Career Connections to Succeed”
With Career Management Expert Miriam Salpeter


Many job seekers describe networking as a dreaded aspect of the job-search process. But it doesn’t have to be. In reality, networking is just getting to know people and sharing information-something we do every day. It can be easy, fun, and rewarding with the right know-how.

Join Miriam Salpeter, Career Management Expert, as she shares how to make the most of the opportunities around us, and how to help your students and patrons better prepare themselves when they build solid job-search relationships.

Attendees will learn:

  • Crucial contacts that should be in any job seeker’s network
  • How to reach out to contacts–both online and in person
  • Top ways to prepare for networking events
  • How to make the most of network connections
  • And much more!

Librarians and Career Counselors: Don’t miss this chance to help your patrons and students work toward their goals.

Feel free to invite your colleagues, library patrons, and students!

Register here today*:

Miriam Salpeter is recognized by industry leaders and media as a reputable career expert. Miriam is the founder of Keppie Careers, and author of Social Networking for Career Success, published by LearningExpress.

Please send your questions, comments and feedback on the webinar series to:

*After registering you will receive a confirmation email from with information about joining the Webinar.

System Requirements
PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server

Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer

Space is limited!
Reserve your Webinar seat now at:

The Job & Career Accelerator™ team at LearningExpress, LLC

The Fast Track to Getting Hired!



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