ANOTHER Must-Read Article About Libraries Today

Thanks, again, to Penni Vogel for sharing!

The Future: Public Libraries as Local Centers For Book Discovery, by David Vinjamuri

“Libraries support three core missions: promoting reading, offering access to information and anchoring communities. Although individual library systems may communicate these priorities differently, most of the librarians I interviewed broadly agreed with these goals. All three missions contribute to make a library of the twenty first century the ideal place to discover new books.”

600+ Titles in Credo Reference Now Discoverable in Our Catalog!

“Yay!” to Web & Catalog Services who finalized adding these titles to our catalog yesterday!  If you come across them in the catalog as you research, please take a minute to follow one through to the Credo Reference interface.  You will land on a Table of Contents page and can continue from there.

I’ve already had the chance to use this resource a few times in working with our chat and email customers and think it will be of high value, especially with students.


Credo General Reference Premium
An easy-to-use tool for research projects and homework. Search in hundreds of encyclopedias, dictionaries, thesauri, quotations, and subject-specific titles, as well as 200,000+ images and audio files, and nearly 100 videos.

Mango 101 Is In Session

Ciao, Salut, नमस्ते

Mango is dedicated to helping our library become a hub for language and culture in our communities.  Join them for a short and sweet virtual training on how to make the most of our Mango subscription.  Topics include:

–  Quick Mango demo: get up-to-date on what Mango is all about!
–  Frequently asked questions
–  Ways to promote language-learning in your library and boost usage

Join the party and register for Mango 101 on any of the following dates:
Thursday, January 17, 2013 from 11:00 AM – 12:00 PM
Wednesday, February 20, 2013 from 11:00 AM – 12:00 PM

Gracias!  | Thank You!

In 2012 Customers Went Crazy for Email Reference!

While we saw a 23.5% drop in the use of our chat service in 2012, our librarians sent almost 35% more answers via email in 2012 than we did in 2011!

Wow! And don’t worry about chat – we’re adding embedded chat windows on our website in 2013, hopefully drawing in more customers.

What does this mean? To me, this data, combined with a general drop in visits to our Information Desks, means that our customers continue to turn to their library for their high-level information needs, just in different ways with the current preference being email.

Tell me what you think!

Adding Chat “Qwidget” Back to Site

Now that we have librarians in six of our libraries (EDM, LYN, MAR, MUK, OAK & SNO) up to date in monitoring our chat service, we are able to add points of service to our customers who prefer using chat to communicate!  We will start by adding an embedded chat interface window to our “Research” pages and our “Find A Good…” pages.  If a customer has drilled down to that level and now found what they needed they will see the option to ask for help right there instead of needing the extra navigation to our Ask Us, Tell Us page.

If Sno-Isle Librarians are monitoring then we will pick up our customers.  If not, then Seattle Public Library or other library system librarians in WA State will pick up while they are monitoring during open hours.  If no one in WA State is available to monitor then the question will go the global queue where many librarians are helping out from all over.  Just like with our chat form questions (on the Ask Us Tell Us page), we will have the opportunity to follow up with each and every one of our customers to make sure that their question was completely answered.

We are also working with Polaris to embed chat communication in the PAC for even another convenience to our customers.  This is still in development.

Any questions?  Please feel free to comment here or contact Christa at x7160!