Information Services @ Sno-Isle

The spot where information about information lives

Archive for the month “January, 2013”

ANOTHER Must-Read Article About Libraries Today

Thanks, again, to Penni Vogel for sharing!

The Future: Public Libraries as Local Centers For Book Discovery, by David Vinjamuri

“Libraries support three core missions: promoting reading, offering access to information and anchoring communities. Although individual library systems may communicate these priorities differently, most of the librarians I interviewed broadly agreed with these goals. All three missions contribute to make a library of the twenty first century the ideal place to discover new books.”


Library Helps Patrons Get Tech-Savvy

Great article about one of our librarians, Mark Burnett, and how Sno-Isle Libraries add value to our communities!

UW grad students want fewer fee-based programs, tuition rollback | Local News | The Seattle Times

Thank you to Penni Vogel for sharing this concerning article about our professional degree at our closest University.

UW grad students want fewer fee-based programs, tuition rollback | Local News | The Seattle Times.

600+ Titles in Credo Reference Now Discoverable in Our Catalog!

“Yay!” to Web & Catalog Services who finalized adding these titles to our catalog yesterday!  If you come across them in the catalog as you research, please take a minute to follow one through to the Credo Reference interface.  You will land on a Table of Contents page and can continue from there.

I’ve already had the chance to use this resource a few times in working with our chat and email customers and think it will be of high value, especially with students.


Credo General Reference Premium
An easy-to-use tool for research projects and homework. Search in hundreds of encyclopedias, dictionaries, thesauri, quotations, and subject-specific titles, as well as 200,000+ images and audio files, and nearly 100 videos.

Mango 101 Is In Session

Ciao, Salut, नमस्ते

Mango is dedicated to helping our library become a hub for language and culture in our communities.  Join them for a short and sweet virtual training on how to make the most of our Mango subscription.  Topics include:

–  Quick Mango demo: get up-to-date on what Mango is all about!
–  Frequently asked questions
–  Ways to promote language-learning in your library and boost usage

Join the party and register for Mango 101 on any of the following dates:
Thursday, January 17, 2013 from 11:00 AM – 12:00 PM
Wednesday, February 20, 2013 from 11:00 AM – 12:00 PM

Gracias!  | Thank You!

In 2012 Customers Went Crazy for Email Reference!

While we saw a 23.5% drop in the use of our chat service in 2012, our librarians sent almost 35% more answers via email in 2012 than we did in 2011!

Wow! And don’t worry about chat – we’re adding embedded chat windows on our website in 2013, hopefully drawing in more customers.

What does this mean? To me, this data, combined with a general drop in visits to our Information Desks, means that our customers continue to turn to their library for their high-level information needs, just in different ways with the current preference being email.

Tell me what you think!

Adding Chat “Qwidget” Back to Site

Now that we have librarians in six of our libraries (EDM, LYN, MAR, MUK, OAK & SNO) up to date in monitoring our chat service, we are able to add points of service to our customers who prefer using chat to communicate!  We will start by adding an embedded chat interface window to our “Research” pages and our “Find A Good…” pages.  If a customer has drilled down to that level and now found what they needed they will see the option to ask for help right there instead of needing the extra navigation to our Ask Us, Tell Us page.

If Sno-Isle Librarians are monitoring then we will pick up our customers.  If not, then Seattle Public Library or other library system librarians in WA State will pick up while they are monitoring during open hours.  If no one in WA State is available to monitor then the question will go the global queue where many librarians are helping out from all over.  Just like with our chat form questions (on the Ask Us Tell Us page), we will have the opportunity to follow up with each and every one of our customers to make sure that their question was completely answered.

We are also working with Polaris to embed chat communication in the PAC for even another convenience to our customers.  This is still in development.

Any questions?  Please feel free to comment here or contact Christa at x7160!

GVRL Top Ten in December

Here are the top ten ebooks in GVRL for December:

American Museum of Natural History Birds of North America 2011
The Rough Guide to Belize e5 2010
American Indian Biographies, Rev. ed. 2005
U*X*L Encyclopedia of Native American Tribes, 2nd ed., vol. 3
Philosophy, 1st American ed. 2007
The Rough Guide to Bolivia e2 2008
VideoHound’s Golden Movie Retriever e2013 2013
BabyCenter Pregnancy 2010
California 2010
The College Blue Book, 39th ed., vol. 1

New Resources for 2013!

By reorganizing our package deals with Gale and EBSCO, we are able to offer four new subscription resources in 2013!

DemographicsNow (Gale):
U.S. demographic data for gaining consumer and market insight for opening a business, finding an audience for products/services, or analyzing the shifts and needs of a given population. Standard and custom reports for download.
Training Videos:
How to Access the 2010 Census Data (3:50)
How to Generate a Demographics Report (5:43)
How to Use Maps (7:30)
User Guide:
DemographicsNow User Guide

Student Resources In Context (Gale):
Information on all core subjects from Science to Literature to History. Content is aligned to curriculum. This resource removes the risk of the open Web while delivering an authoritative multimedia selection of content — primary sources, overviews, videos, and interactives.
Training Videos:
Navigating the Homepage (1:15)
Searching (1:28)
Topic Pages and Documents (2:50)
Tip Sheet:
Student Resources in Context Search Tips

Science Reference Center (EBSCO):
Topics covered include biology, chemistry, earth & space science, environmental science, health & medicine, history of science, life science, physics, science & society, science as inquiry, scientists, technology and wildlife. Content is correlated to state and national curriculum standards.
Training Video
Searching Tips User Guide
Help Sheets:
Basic Search
Browse by Category
Advanced Search
Curriculum Standards

Small Business Reference Center (EBSCO):
Videos provide interviews, ‘lessons learned’ features, lectures, and ‘how to’. Advice includes how to create business plans that lead to successful funding. Also includes demographic data and other local information.
User Guide

Gale Free January Webinars

Gale Virtual Reference Library

Library Journal’s “Best Overall Database” for 2012! See what made Gale Virtual Reference Library the readers’ choice: more than 8,000 authoritative reference titles, improved navigation, a colorful new interface, cross-searching ease, and much more.

January 10, 12:00 p.m. – 1:00 p.m.

January 18, 7:00 a.m. – 8:00 a.m.

January 22, 11:00 a.m. – 12:00 p.m.

January 29, 7:00 a.m. – 8:00 a.m.

Biography in Context

Biography in Context delivers outstanding school and academic research support with up-to-date biographical entries spanning centuries and continents. Discover how this resource can enhance assignments (and improve outcomes) through multidisciplinary content on notable figures and the societal forces that shaped their lives.

January 23, 11:00 a.m. – 12:00 p.m.

History in Context

History in Context delivers comprehensive, contextual, media-rich search results. Learn about this extensive online collection of scholarly analysis, award-winning full-text periodicals, reference works, and primary-source documents.

January 10, 7:00 a.m. – 8:00 a.m.

January 30, 11:00 a.m. – 12:00 p.m.

Post Navigation