Homebound Customer Service

Last week we learned that the Everett Public Library would be discontinuing their homebound service, effective June 1, 2013.  One of their customers was a former “heavy hitter” on Sno-Isle Libraries, often asking multiple libraries to work on the same question.  After talking with Leslie Moore, I think that we’ve come up with a service plan that we can use to avoid everyone jumping through the same hoop, printing the same information, and mailing it to the customer.  We will use our Ask a Librarian By E-Mail form filled out as seen below.  Just take the information down and submit the form.  There’s no need to explain that the request may be completed by another library.

Homebound

Requests come to the QuestionPoint Administrator who will assign the question to a specific library and watch to make sure that there are not duplicate requests being assigned.  Please make sure that the customer’s name and mailing address are in the Question/Comment box.

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