After many years, we finally have all of our community library reference email groups in QuestionPoint. Since we have new LAIIs, TAs, and IAs added this year, we’re able to fold in the last few libraries to QuestionPoint for email responses or chat follow-up. So welcome, Brier, Camano Island, and Clinton–it’s good to have you on board!
It’s a good time to remind everyone:
- Use scripts–and if you don’t remember how to do that, it’s on the intranet page about responding to email reference.
- Remember to sign your name to the response. We want to connect with our customers and using names helps make that connection.
- A very limited number of staff can assign questions–that means if you need to have the question redirected you must contact the Reference Services Committee. One of us will reassign the question to the right person or place.
- If you are working on a question and need to leave a note, even if it’s just to say that you are working on it, please do that!