Information Services @ Sno-Isle

The spot where information about information lives

Archive for the month “October, 2015”

Changes for Customers in QuestionPoint

When asked how quickly they needed an answer, our old form choices gave the customer 3 days/1 week/no rush!  This reflects our thinking in 2001, not 2015.

The Information Services Committee has talked about it and everyone agreed that a change was necessary.  Therefore, effective immediately, our customers will have the following choice when submitting a question via email in QP:
Need assistance within:


  • 24 hours
  • 2 days
  • No rush


This change was made after we reviewed the data from last summer’s Information Services Project Customer Survey and learned that our customers do expect a more “rapid response” to their questions.


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