Changes for Customers in QuestionPoint

When asked how quickly they needed an answer, our old form choices gave the customer 3 days/1 week/no rush!  This reflects our thinking in 2001, not 2015.

The Information Services Committee has talked about it and everyone agreed that a change was necessary.  Therefore, effective immediately, our customers will have the following choice when submitting a question via email in QP:
Need assistance within:

 

  • 24 hours
  • 2 days
  • No rush

 

This change was made after we reviewed the data from last summer’s Information Services Project Customer Survey and learned that our customers do expect a more “rapid response” to their questions.