When asked how quickly they needed an answer, our old form choices gave the customer 3 days/1 week/no rush! This reflects our thinking in 2001, not 2015.
The Information Services Committee has talked about it and everyone agreed that a change was necessary. Therefore, effective immediately, our customers will have the following choice when submitting a question via email in QP:
Need assistance within:
- 24 hours
- 2 days
- No rush
This change was made after we reviewed the data from last summer’s Information Services Project Customer Survey and learned that our customers do expect a more “rapid response” to their questions.